Refund & Cancellation Policy

Last updated: July 21, 2026

This policy explains when you can cancel an order and what refund you can expect. Because we are a purchasing intermediary — we buy items from third-party Ukrainian sellers on your behalf — what can be refunded depends on the stage your order has reached. This policy forms part of our Terms of Service.

Stage 1 — Order placed, item not yet purchased

Before we have bought the item, two situations are possible:

• We could not complete the purchase — for example, we were unable to buy the item or could not reach the seller. In this case no work has been delivered on our side, so you receive a 100% refund, including our commission.
• You cancel while the item is still available and we have not yet purchased it — we refund your payment minus our service commission, since we have already reserved capacity and begun processing your order.

Stage 2 — Item purchased

Once we have paid the seller, the funds are with a third party. From this point:

• If the seller did not ship the item to us (the sale fell through on the seller’s side), we refund the item cost that we recover — excluding our commission, as our part of the work was completed.
• If you change your mind after the item is purchased, a refund of the item cost is possible only if the third-party seller accepts a return. Many Ukrainian marketplace and auction sellers (for example on OLX or Violity) do not accept returns at all. Where a return is possible, our commission and any costs already incurred (such as domestic delivery to our warehouse) are non-refundable.

We will always tell you honestly whether a return is possible in your specific case before proceeding.

Stage 3 — Item shipped internationally

Once your package has been handed over for international delivery, the item cannot be returned to us for a refund. However, your order is protected:

• We insure every shipment for the full value of the order.
• If the package is lost in transit, the carrier is liable to compensate its value, and we will handle the claim on your behalf and pass the compensation to you.
• If the package arrives damaged, keep all packaging and photograph it, then contact us as soon as possible so we can file a claim with the carrier.

Items not as described by the seller

If an item is defective, counterfeit or materially different from the seller’s listing, this is the seller’s responsibility, not ours. We will make reasonable efforts to help you raise the issue with the seller and, where the seller offers a return or refund, to arrange it. To reduce this risk, we recommend our optional photo/video verification service before dispatch.

How refunds are paid

Refunds are issued to the original payment method (card, PayPal or cryptocurrency) where possible. Card and PayPal refunds are typically processed within a few business days on our side; the time to appear in your account depends on your bank or provider. Any third-party processing fees that are non-recoverable may be deducted.

Customs duties and import taxes

Customs duties and import taxes charged by the destination country are set by that country, not by us, and are non-refundable by us.

How to request a cancellation or refund

Contact us as early as possible at info@buyforu.me or via your account, quoting your order number. The earlier you contact us, the more options are available. We aim to respond within one business day.

Contact

Questions about this policy? Reach us at info@buyforu.me or through our contact page.